HACIENDA LORD TWIGG PRIVACY POLICY

2 Online Accounts and Purchases

Information we collect

How we use your information and our lawful bases

User Account

When you register for an online account on any of our Platforms, you provide us with Personal Information, typically including your name and email address.

When you complete your account information after registration and use your account, you provide us with additional information about you. This typically includes Personal Information such as your address details (billing address), and marketing preferences.

Provide a requested service / carry out a contract with you:

• To register your account and provide you with account functionality on our Platforms, such as granting access to your account, maintaining your account, and offering related customer service.

• To send you administrative information, including details about our Platforms and changes to our terms, conditions, and policies.

Purchases/Orders

When you place an order on any of our Platforms, you provide us with Personal Information, typically including the contents of your shopping cart, your name, email address, telephone number, shipping address, delivery preferences, and payment details (e.g., credit/debit card or PayPal).

Provide a requested service / carry out a contract with you:

• To complete and fulfill your purchases on our Platforms, including processing your payments, sending you an order confirmation and providing you with updates on your order.

• To send you administrative information, including details about our Platforms and changes to our terms, conditions, and policies.

Comply with a legal obligation:

• To adhere to relevant consumer laws concerning the purchases you make, including providing you with specific information and issuing replacements, credits, or refunds (if applicable).

Purchases from Third Parties

We collect Personal Information about you when you purchase any of our offerings from a third party. This generally includes information such as your name, telephone number,  and order details.

Provide a requested service / carry out a contract with you:

• To complete and fulfill your purchases from our third-party partners, including sending you an order confirmation, providing you with updates on your order, and delivering your order to you.

Customer Service Support

When you contact us regarding an order or support request you've made on any of our Platforms, you provide us with Personal Information, typically including your name, email address, payment details, order details, and details of your inquiry or query.

Provide a requested service / carry out a contract with you:

• To communicate with you regarding purchases you've made on our Platforms and provide you with related customer service.

3. Marketing Campaigns and Direct Marketing

Information we collect

How we use your information

Competitions, Sweepstakes, and Similar Promotions

When you participate in any of our competitions, sweepstakes, or similar promotions, you provide us with Personal Information. This typically includes your name, gender, telephone number, email address, date of birth, postal code, country, city, details of the competition or sweepstake you have entered, and your entry.

Please note that the specific Personal Information collected may vary depending on the promotion you choose to participate in. We will inform you of the required information before you enter any of our promotions.

With your consent:

• To allow you to participate in our competitions, sweepstakes, or similar promotions and to manage these activities.
• Some of these activities may have additional rules that contain additional information about how we use and disclose your Personal Information. If there are any additional rules, they will be provided to you before your participation. Please read these rules carefully before providing us with your Personal Information.

Direct Marketing

When you sign up or agree to receive marketing communications from us, you provide us with Personal Information. This typically includes your name, email address, telephone number, and marketing preferences. Depending on the marketing campaign, this may also include your country, city, date of birth, and gender when you provide us with these additional details.

There are several ways you can sign up to receive marketing from us, including:

• Newsletters: Signing up to receive any of our newsletters on any of our web pages.
• Campaigns: Signing up to receive marketing communications when you participate in any of our marketing campaigns (including offline campaigns, concerts, competitions, sweepstakes, and similar promotions).
• Account Registration: Signing up to receive marketing when you register for an account on our Platforms.
• Purchase: Signing up to receive marketing communications from us when you make a purchase through our online stores.
• Marketing Partners: Signing up to receive marketing communications from us on a third-party partner's website or online platform (any website or online platform that is not under our control).

With your consent:

• To send you marketing communications via email or SMS when you have agreed to receive these communications. We will only do this in accordance with your marketing preferences, and you can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send, following the instructions in any SMS we send, or by emailing us at admin@haciendalordtwigg.com

• To segment you for the purposes of determining the most suitable content to send to you. We do this, for example, by analyzing factors such as how you have signed up to receive marketing communications from us (e.g., on our website or through a competition), your location, and the marketing preferences you have communicated to us. Please note that we will cease any segmentation when you opt-out of receiving marketing communications at any time by selecting the unsubscribe link in any email we send, texting back "STOP".

Please note that if you opt-out of receiving marketing-related messages from us, we will continue to send administrative and service messages to you as necessary. These messages will not contain any marketing content.

Social Media Audience Advertising

When you sign up or agree to receive marketing communications from us, including social media advertising, you provide us with Personal Information. This typically includes your name, email address, social media username or handle, telephone number, and marketing preferences.

Where we have a social media pixel on any of our Platforms, you provide us with Personal Information when you consent to this pixel interacting with and collecting data from your device as you access our Platforms. This typically includes information that you have visited our Platforms and have an account on our partner social media platforms (e.g., Facebook or Google).

Please refer to our Cookies Policy for further information on social media pixels and how they operate. You can find this policy at the bottom of our website pages, next to our Terms of Use.

4. HOW WE SHARE YOUR PERSONAL INFORMATION

At Hacienda Lord Twigg, we take your privacy seriously and aim to be transparent about how we share your Personal Information. The following outlines the purposes for which we share your information:

1. Affiliates: We may share your Personal Information with our affiliated entities for the purposes described in this Privacy Policy. You can view the list and location of our affiliates on our website.
2. Service Providers: We share your Personal Information with companies and service providers who assist us in delivering services to you. These may include consultants, legal and accounting professionals, digital marketing agencies, hosting providers, email campaign management, data analytics, payment processing (e.g., PayPal), order fulfillment, website and application development, auditing, IT services, and customer support.
3. Marketing Communications: With your consent, we share your Personal Information with third parties, including our partners and artists, to send you marketing communications that align with your preferences. 
4. Legal or Regulatory Compliance: We may share your Personal Information when we believe we are under a legal or regulatory obligation to do so, such as responding to court orders, regulatory enforcement, or law enforcement requests, or to enforce agreements with you, safeguard our rights, property, safety, or the security of Hacienda Lord Twigg, our affiliates, our guests, third parties, other Platform users, or the general public.
5. Business Transactions: We may disclose or transfer your Personal Information to third parties in connection with business transactions such as reorganization, merger, sale, joint venture, assignment, transfer, or other dispositions of our business, assets, or stock. This includes scenarios like bankruptcy or similar proceedings, and may involve acquiring entities and their advisors.
6. Terms and Conditions Enforcement: Your Personal Information may be shared to enforce our terms and conditions or any other agreements we have with you, allowing us to pursue available remedies or limit potential damages. This includes actions related to court orders and debt collection agencies.

5. DO WE TRANSFER YOUR PERSONAL INFORMATION?

Please be aware that due to the international nature of our operations, your Personal Information may be stored and processed in any country where we have facilities or engage service providers. By using our Platforms, you acknowledge that your Personal Information may be transferred to countries outside your country of residence, including México, which may have different data protection rules than those in your home country.

6. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We retain your Personal Information for as long as necessary or permissible in line with the purpose(s) for which it was obtained and in accordance with applicable laws. Our retention periods are determined by several factors, including:

• The duration of our ongoing relationship with you and your use of our Platforms (e.g., as long as you maintain an account with us or continue to use our Platforms).
• Legal obligations to which we are subject (e.g., certain laws mandate the retention of transaction records for a specific period).
• The advisability of retention based on our legal position (e.g., statutes of limitations, litigation, or regulatory investigations).
• Guidelines issued by relevant legal and data protection authorities.

7. SENSITIVE PERSONAL INFORMATION

We kindly request that you do not send or disclose any sensitive Personal Information (e.g., social security numbers, racial or ethnic origin, sexual orientation, political opinions, religion, health information, criminal background) unless we explicitly request such information for specific purposes. Your privacy and data security are of utmost importance to us.

8. Right to Non-Discrimination

You have the right to be free from unlawful discriminatory treatment for exercising your rights under the CCPA.