Last updated: Friday, 13 October 2023.
HACIENDA LORD TWIGG takes your privacy seriously where we deal with your personal data. This includes information that personally identifies you, such as your name, contact details, order history, credit/debit card information, marketing preferences, or data that can be linked to such information in order to identify you directly or indirectly ("Personal Information"). References to "we" or "our" in this Privacy Policy refer to Hacienda Lord Twigg and its related entities mentioned as Controllers in the "Controllers of your Personal Information" section below.
This Privacy Policy describes our practices in connection with Personal Information that we collect from you in person and through our owned or controlled websites, online stores, web properties (e.g., widgets and applications), and mobile applications ("Mobile Apps"), each of which links to this Privacy Policy (each, a "Platform" or collectively, our "Platforms").
Please note that our Platforms are not directed at individuals under the age of sixteen (16), and we request that such individuals do not provide Personal Information through the Platforms.
1. HOW WE USE YOUR PERSONAL INFORMATION
We acquire Personal Information about you through various means, either directly from you, from third-party sources (sources other than you, such as when you make a reservation through booking, Expedia, Google), or via automated collection when you interact with any of our Platforms.
We employ your Personal Information for various purposes, and the legal bases for using your Personal Information are as follows: "to provide a requested service or fulfill a contract with you," "to comply with a legal obligation," "with your consent," or "for our legitimate interests" (indicating that we have a business or commercial interest in using your Personal Information).
The tables below provide a transparent breakdown of how we gather and employ your Personal Information, along with the legal bases we rely on for its utilization. When we mention that the use or retention of your information is "necessary for our legitimate interests," we have conducted an assessment to ensure that it is not unfair to you. Please be aware that under specific circumstances, if you choose not to provide the information we request or if you object to our use of your Personal Information when we have stated that this information is mandatory, we may be unable to provide you with the services you have requested or fulfill the purpose(s) for which we have requested your Personal Information.
9. CONTACT US
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please get in touch with us via email at admin@haciendalordtwigg.com
We are located at the following address:
Hacienda Lord Twigg
Av. Francisco Villa 424,
Lázaro Cárdenas, 48333
Puerto Vallarta, Jal.
Coldwell Banker La Costa
Ancla 24,
Marina Vallarta, 48335
Puerto Vallarta, Jal.
Please be aware that email communications may not always be entirely secure. Therefore, we advise against including credit card information or other sensitive data in your email messages to us.
2 Online Accounts and Purchases
Information we collect
How we use your information and our lawful bases
User Account
When you register for an online account on any of our Platforms, you provide us with Personal Information, typically including your name and email address.
When you complete your account information after registration and use your account, you provide us with additional information about you. This typically includes Personal Information such as your address details (billing address), and marketing preferences.
Provide a requested service / carry out a contract with you:
Purchases/Orders
When you place an order on any of our Platforms, you provide us with Personal Information, typically including the contents of your shopping cart, your name, email address, telephone number, shipping address, delivery preferences, and payment details (e.g., credit/debit card or PayPal).
Provide a requested service / carry out a contract with you:
Comply with a legal obligation:
Purchases from Third Parties
We collect Personal Information about you when you purchase any of our offerings from a third party. This generally includes information such as your name, telephone number, and order details.
Provide a requested service / carry out a contract with you:
Customer Service Support
When you contact us regarding an order or support request you've made on any of our Platforms, you provide us with Personal Information, typically including your name, email address, payment details, order details, and details of your inquiry or query.
Provide a requested service / carry out a contract with you:
3. Marketing Campaigns and Direct Marketing
Information we collect
How we use your information
Competitions, Sweepstakes, and Similar Promotions
When you participate in any of our competitions, sweepstakes, or similar promotions, you provide us with Personal Information. This typically includes your name, gender, telephone number, email address, date of birth, postal code, country, city, details of the competition or sweepstake you have entered, and your entry.
Please note that the specific Personal Information collected may vary depending on the promotion you choose to participate in. We will inform you of the required information before you enter any of our promotions.
With your consent:
Direct Marketing
When you sign up or agree to receive marketing communications from us, you provide us with Personal Information. This typically includes your name, email address, telephone number, and marketing preferences. Depending on the marketing campaign, this may also include your country, city, date of birth, and gender when you provide us with these additional details.
There are several ways you can sign up to receive marketing from us, including:
With your consent:
Please note that if you opt-out of receiving marketing-related messages from us, we will continue to send administrative and service messages to you as necessary. These messages will not contain any marketing content.
Social Media Audience Advertising
When you sign up or agree to receive marketing communications from us, including social media advertising, you provide us with Personal Information. This typically includes your name, email address, social media username or handle, telephone number, and marketing preferences.
Where we have a social media pixel on any of our Platforms, you provide us with Personal Information when you consent to this pixel interacting with and collecting data from your device as you access our Platforms. This typically includes information that you have visited our Platforms and have an account on our partner social media platforms (e.g., Facebook or Google).
Please refer to our Cookies Policy for further information on social media pixels and how they operate. You can find this policy at the bottom of our website pages, next to our Terms of Use.
4. HOW WE SHARE YOUR PERSONAL INFORMATION
At Hacienda Lord Twigg, we take your privacy seriously and aim to be transparent about how we share your Personal Information. The following outlines the purposes for which we share your information:
5. DO WE TRANSFER YOUR PERSONAL INFORMATION?
Please be aware that due to the international nature of our operations, your Personal Information may be stored and processed in any country where we have facilities or engage service providers. By using our Platforms, you acknowledge that your Personal Information may be transferred to countries outside your country of residence, including México, which may have different data protection rules than those in your home country.
6. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We retain your Personal Information for as long as necessary or permissible in line with the purpose(s) for which it was obtained and in accordance with applicable laws. Our retention periods are determined by several factors, including:
7. SENSITIVE PERSONAL INFORMATION
We kindly request that you do not send or disclose any sensitive Personal Information (e.g., social security numbers, racial or ethnic origin, sexual orientation, political opinions, religion, health information, criminal background) unless we explicitly request such information for specific purposes. Your privacy and data security are of utmost importance to us.
8. Right to Non-Discrimination
You have the right to be free from unlawful discriminatory treatment for exercising your rights under the CCPA.
© 2023 MLS and FBS. Prepared by Kali Tovar.
Information is deemed to be reliable, but is not guaranteed. The information has been made available by the MLS and may not be the listing of the provider.
Ancla #24, Marina Vallarta, Zip Code 48335.
Copyright © 2023 Kali Tovar - Todos los derechos reservados.
+52 322 229 1208 | kali.tovar@cblacosta.com